Clinic Policies

Heartland Veterinary Clinic Policies

Visit Our Animal Hospital in Harrisonburg, VA

Here at Heartland Veterinary Clinic, we have a few important policies in place to ensure the safety of both our clients and our patients. Please take a moment to review our client policies before scheduling an appointment or visiting us.

Have questions or concerns? Don’t hesitate to call us at (540) 208-5415.


We operate primarily by appointment to allow plenty of time for all patients and scheduled surgical procedures. However, emergency cases will receive top priority, which is why occasional appointment delay is inevitable.

Please note that we make every effort to see each patient/client on time and ask each client to be on time for their appointment. If you are more than 10 minutes late for any appointment, we may ask that you reschedule.

We require 24-hour advance notice of appointment cancellation or rescheduling.

Patient Arrival

All dogs must be on a leash and properly controlled while in the lobby or exam rooms. We highly recommend cats be presented in an appropriate cat carrier or on a leash. This is for your protection and that of others.

We offer drop-off appointments for your convenience. If you schedule a drop-off appointment, you will bring your pet to our office between 7:30 and 8:30 am (by appointment) and he or she will remain at the clinic for a few hours. You will speak with one of our technicians to discuss the reason for that day's visit and other pertinent information. The doctor will then examine your pet in between appointments or at the time reserved for admitted patients. Once the doctor is done, they will give you a call to go over the diagnosis and to give you discharge instructions. When you arrive to pick up your pet, the technician or doctor will go over any further questions that you may have, medication directions, at-home care, etc.

For the safety of all animals in our care, we require that all vaccinations be up to date.


We do not offer any in-house financing. Payment in full is due at the time services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, CareCredit, cash, personal checks, and Scratchpay.


We understand there are times when an unexpected medical need can create an unexpected expense. This is why we offer CareCredit pet healthcare financing as an option to help you finance the cost of keeping your pet heathy.

How does it work?

CareCredit has flexible financing options for unexpected situations from emergencies to dental procedures ensuring that pets get the care they need, and pet owners get the peace of mind they deserve. Now through May 31,2021 clients who open a new CareCredit healthcare credit card can earn a $50 gift card with single or multiple purchases totaling $200 or more, or a $100 gift card when they make a single or multiple purchase totaling $1,000 or more and register online at with code GIFT2021. All steps must be completed by May 31, 2021.
To learn more, click here.

With special financing options through CareCredit, you can:

  • Be prepared with a way to pay for your pet’s care, for everything from vaccinations, exams, and dental care to pet food, diagnostics, and emergencies

  • Pay for your pet’s care over time

  • Receive a credit decision instantly

Learn More Here


Scratchpay offers simple and affordable payment plans for veterinary bills. Checking your rate does not affect your credit, only takes a couple of minutes, and can be done from your smartphone, tablet, or computer. Learn More Here

To schedule an appointment with our veterinarians in Harrisonburg, reach out to us at (540) 208-5415 today.

Why Trust Us?

  • Supporter of Preventative and Wellness Care
    We want to prevent your pets from any major setbacks in life. It is important that they routinely get checked and cared for to avoid any surprises. We will help educate you on how to make this happen!
  • Convenient Medication Delivery
    Spend more time with pets and family! ​You can shop our online store to have your medication mailed. Orders generally ship directly to you within 3-5 business days.
  • Quality Veterinary Care
    Our state-of-the-art facility has a full in-house laboratory, pharmacy, surgery and laser technology that allows our dedicated staff to practice a wide variety of services for your pet family.
  • Advocates of Reduced Fear Vet Visits
    Heartland has launched a "Reduced Fear Initiative" to minimize the stress and fear that comes with a looming visit to the vet. This not only increases your pet's overall health but minimizes your stress as well.
Does Your Pet Need Attention?

See our hours and request an appointment

Real Stories from Real Owners

Read Our Reviews
  • “Dr. Brian was great.”

    - John A.
  • “Everybody there makes you feel like your pet is the most important one there.”

    - Tammy S.
  • “The staff at heartland is compassionate, takes time to make sure you have your questions answered, and has been flexible when we aren't comfortable with the first option.”

    - Tammy H.